Privacy Policy
Privacy Policy
Last updated: October 28, 2025
Effective date: October 28, 2025
1. Introduction
Welcome to The Petpreneur Platform (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or use our website, software platform, or any associated services, including our CRM, AI tools, and community channels (collectively, the “Platform”).
By using The Petpreneur Platform, you agree to the terms of this Privacy Policy.
2. Who We Are
The Petpreneur Platform is operated by Global Entrepreneurs Movement Pty Ltd (ABN 39 655 017 235), headquartered in Queensland, Australia.
We provide business automation tools, website and funnel templates, marketing resources, AI assistants, and educational content designed for pet professionals and pet-related businesses.
If you have questions about this policy or your data, please contact:
📧 Email: [email protected]
📍 Mail: PO Box 123, Sunshine Coast Hinterland, QLD, Australia
3. Information We Collect
We may collect the following types of information:
a. Personal Information
When you register, download resources, or subscribe to services, we may collect:
Full name
Email address
Phone number
Business name
Billing and payment details
Pet business type or niche
Social media profiles (if connected)
b. Automatically Collected Information
When you access our Platform, we automatically collect:
IP address and browser type
Device information
Pages visited, time spent, and navigation patterns
Cookies and analytics data (via tools like Google Analytics, Meta Pixel, and GEM tracking)
c. Communications
We may store communications (emails, chat logs, voice recordings, or AI assistant interactions) to improve user experience and support quality.
4. How We Use Your Information
We collect and use your data to:
Create and manage your account
Provide access to our Platform features and services
Send onboarding, training, and support emails
Process payments and subscriptions
Customise your dashboard and marketing experience
Improve our products, AI systems, and website functionality
Comply with legal obligations
We may also use aggregated, de-identified data for statistical analysis, marketing trends, and service improvements.
5. Marketing & Communication
By providing your contact details, you consent to receive communications from The Petpreneur Platform, including:
Educational materials and newsletters
Marketing promotions and product updates
Invitations to webinars, masterclasses, or training sessions
You can unsubscribe at any time using the link in our emails or by contacting us directly.
6. Disclosure of Information
We may share your information with:
Our team members and service providers (for hosting, payments, CRM, or customer support)
Third-party software integrations within your account (e.g., Stripe, Twilio, Google, Facebook)
Legal authorities when required by law or regulation
We do not sell, rent, or trade your personal data to third parties.
7. Data Storage & Security
Your information is securely stored within encrypted databases and cloud infrastructure hosted by reputable providers.
We apply technical and administrative safeguards to protect your data against loss, misuse, or unauthorised access.
In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
8. International Data Transfers
Some of our service providers are located outside Australia.
By using our Platform, you consent to your information being transferred and processed in other countries, provided that such transfers comply with applicable privacy laws.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience.
You can disable cookies through your browser settings, but some features of the Platform may not function properly if you do.
10. Access, Correction & Deletion
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data (subject to legal retention requirements)
To exercise these rights, please contact [email protected].
11. Data Retention
We retain your data for as long as necessary to:
Provide our services
Fulfil our contractual and legal obligations
Resolve disputes and enforce agreements
Inactive accounts may be deleted after 24 months of inactivity.
12. AI Assistant & Voice Agent Data
When using our AI Receptionist or Chat Assistant, your interactions may be recorded or transcribed for:
Quality assurance
Training our AI models
Improving response accuracy and customer service
We do not sell or share AI interaction data with third parties for unrelated marketing purposes.
13. Third-Party Links
Our Platform may contain links to third-party websites or tools. We are not responsible for their privacy practices and encourage you to review their policies before engaging.
14. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect the latest revision.
Continued use of the Platform after such updates constitutes acceptance of the revised policy.
15. Contact Us
If you have questions, concerns, or complaints about our privacy practices, please contact:
📧 [email protected]
We will respond promptly and in accordance with the Australian Privacy Principles.
Do I need to be tech-savvy?
Nope! We’ve done the hard work for you. Just click, customize, and go.
Can I switch paths later?
Absolutely — we know your business might evolve and we’ve built flexibility into the system, all features are available and you can keep building your business.
What if I already use other tools?
You can keep them or migrate to our system when you’re ready — we can even help.
Do you offer help setting this up?
Yes! We offer your one on one 'welcome call' where one of our tech team will get on a Zoom call with you and set up the essentials you need in your account. We also offer guided onboarding tutorials, walkthroughs, and even done-for-you upgrades.
Will this replace me talking to my clients?
No — it helps you catch more clients without losing the personal touch. The AI receptionist and live chat handle simple questions and bookings, but you’re always in control. Think of it as an extra helper who never takes a day off.
How does the AI Receptionist work?
It’s like having a friendly staff member who always answers the phone. When clients call, the receptionist can answer questions (like prices, hours, availability) and even book appointments for you. If something needs your attention, it passes the message on.
What can the website live chat do?
The live chat pops up when someone visits your website and gives instant answers — “What’s your price?”, “Do you have space this weekend?”, “Do you deliver?” It can even take bookings and payments on the spot, so you don’t lose clients while you’re busy.
What if I already have a website or booking system?
No problem! We can connect to what you already have or build you a brand-new professional site. Either way, your clients will have a smooth, simple experience when booking or contacting you.
Can it handle cancellations and reschedules?
Yes! Clients can reschedule or cancel through the system, and it will automatically offer that spot to someone else waiting. That means you keep your calendar full without chasing people.
How will this help me get more clients?
You’ll never miss a call or enquiry.
Clients can book 24/7.
Automatic reminders reduce no-shows.
Follow-up messages keep clients coming back.
It’s like having a marketing and admin assistant built into your business.
What about payments?
We can set it up so clients can pay deposits or full amounts online, which reduces last-minute cancellations and makes your business look more professional. You also get a mobile app with a point of sale feature so you can take payments on the go. You can invoice, generate payment links, take subscription payments, e-commerce and so much more.
How much time will this save me?
Most pet business owners save 5–10 hours a week on admin tasks like answering the same questions, chasing bookings, and sending reminders. That’s time you get back to spend on clients — or on yourself.
Can I try it before I commit?
Yes — we offer a setup package with everything ready to go, and you can test it risk-free. You’ll quickly see how much easier it makes running your business. You get a 14 day free trial and a welcome call to get a real feel for the system.
Will my clients like using this?
They’ll love it. Pet parents want fast answers, easy booking, and peace of mind. This system gives them all of that without waiting for you to call back or reply to a message.
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